RETURNS, REFUNDS AND EXCHANGE POLICY
- We only offer exchanges or refunds on defected items. Defects must be reported within 24 hours of receiving your order or they will not qualify for a refund.
- We do not accept cash refunds. All refunds are made via bank transfer.
- If the item ordered is defected under quality control, your order will be cancelled and you will be notified.
- We do not offer refunds on a wrong size ordered.
- We offer the best colour-match to our clothes shown in pictures. However, please note, colours may differ slightly due to lighting in pictures and dye on the fabric.
- Estelle Design House has the right to cancel your order if the item is out of stock, and does not pass through quality control.
- Once your order is processed you are not eligible to cancel it.